Providers, older adults, and communication -- How to learn and implement the person-centered approach to communication -- The professional relationship : the foundation of person-centered communication -- Nuts and bolts of interpersonal communication : the clinical face of service -- Person-centered communication : ageism -- the core problem -- Person-centered communication : age-related changes, cultural challenges, and difficult conversations -- Person-centered communciation and stress : the eight C -- calmness -- Person-centered communication : mental imagery and imagined interactions -- Neurocardiology of communication : the ninth C -- coherence -- The physics of interpersonal communication : the tenth C -- connection -- Person-centered interpersonal communications : the future of aging